Troubleshooting

Articles and support for general troubleshooting, known limitations, issues with block sessions, uninstalling + reinstalling, iOS troubleshooting, and managing your account

24 articles in this collection
Written by Freedom

How to contact support

This article explains how to contact Freedom customer support.

Written by Freedom
Updated over a week ago

iOS Troubleshooting

How to block Facebook and Instagram on iOS

This article describes how Facebook and Instagram app blocking works on iOS devices, and provides some tips for helping it work better.

Written by Freedom
Updated over a week ago

Freedom for iOS Troubleshooting

This article covers various issues with Freedom iOS and links to articles with more information and solutions.

Written by Freedom
Updated over a week ago

Ensuring that Freedom is active on iOS

Tips for making sure the Freedom app is running in the background on iOS.

Written by Freedom
Updated over a week ago

iOS Background App Refresh

This article provides a fix for an issue where session start and session stop notifications do not appear.

Written by Freedom
Updated over a week ago

iOS Low Power Mode

This article explains the issues that Low Power Mode on your iOS device can cause with Freedom and how to fix them.

Written by Freedom
Updated over a week ago

Mac Troubleshooting

Freedom Troubleshooting for Mac

This article provides in-depth troubleshooting steps for the Mac Freedom app.

Written by Freedom
Updated over a week ago

Ensuring Freedom is active on your Mac

This article provides a walkthrough of how to make sure Freedom is running on your Mac device.

Written by Freedom
Updated over a week ago

Non-Proxy Mode for Mac

Some problems with Freedom can be solved by using non-proxy mode. Here's how to set it up.

Written by Freedom
Updated over a week ago

Syncing Freedom on Mac

This article provides instructions on how to manually synchronize Freedom on Mac.

Written by Freedom
Updated over a week ago

Supported Browsers for Website Exceptions and Non-Proxy Mode on Mac

When using non-proxy mode or website exceptions, Freedom only works in specific browsers. This article outlines browser compatibility.

Written by Freedom
Updated over a week ago

Android Troubleshooting

Freedom for Android Troubleshooting

Information and links to various help documents to help troubleshoot issues on Android.

Written by Freedom
Updated this week

Android App Blocking Troubleshooting

This article provides some troubleshooting steps for when app blocking doesn't work on Android.

Written by Freedom
Updated over a week ago

Ensuring Freedom is active on Android

This article provides a walkthrough of how to make sure Freedom is running on your Android device.

Written by Freedom
Updated over a week ago

Android Battery Optimization Settings

This article describes how to make sure Freedom has the battery access it needs to work on Android.

Written by Freedom
Updated over a week ago

Windows Troubleshooting

Freedom Troubleshooting for Windows

This article provides in-depth troubleshooting steps for our Windows Freedom app.

Written by Freedom
Updated over a week ago

Ensuring Freedom is active on Windows

This article provides a walkthrough of how to make sure Freedom is running on your Windows device.

Written by Freedom
Updated over a week ago

Freedom and Windows Store Applications

This article provides instructions on how to fix issues that Freedom may cause by inadvertently blocking Windows Store applications.

Written by Freedom
Updated over a week ago

Syncing Freedom on Windows

This article provides instructions on how to manually synchronize Freedom on Windows.

Written by Freedom
Updated over a week ago

Non-Proxy Mode for Windows

Some problems with Freedom can be solved by using non-proxy mode. Here's how to set it up.

Written by Freedom
Updated over a week ago

Supported Browsers for Website Exceptions and Non-Proxy Mode on Windows

When using non-proxy mode or website exceptions, Freedom only works in specific browsers. This article outlines browser compatibility.

Written by Freedom
Updated over a week ago

Issues with Block Sessions

Issue: Blocks not ending properly

This article provides troubleshooting steps to end blocks that do not end properly.

Written by Freedom
Updated this week

Known Limitations

Known limitations - Freedom for iOS

This article provides a list of known limitations of Freedom for iOS and has and links to more information and workarounds where available.

Written by Freedom
Updated over a week ago

Known limitations of Freedom for Desktop

This article provides list of known limitations for our Mac and Windows clients.

Written by Freedom
Updated over a week ago