Troubleshooting

Articles and support for general troubleshooting, known limitations, issues with block sessions, uninstalling + reinstalling, iOS troubleshooting, and managing your account

23 articles in this collection
Written by Freedom

General Troubleshooting

Freedom for Android Troubleshooting

This article covers various issues with Freedom for Android and links to articles with more information and solutions.

Written by Freedom
Updated this week

Freedom for Mac or Windows troubleshooting

This article provides in-depth troubleshooting steps for both our Mac and Windows Freedom app.

Written by Freedom
Updated over a week ago

Freedom for iOS troubleshooting

This article covers various issues with Freedom iOS and links to articles with more information and solutions.

Written by Freedom
Updated over a week ago

Freedom and Mac 10.14 Mojave

Freedom works with Mac 10.14, but you'll need to enable one thing to get the green screen!

Written by Freedom
Updated over a week ago

How to check Windows proxy settings

This article provides step-by-step instructions on how to check that your Windows proxy settings are working with Freedom.

Written by Freedom
Updated over a week ago

Freedom and Local Software Development Environments

This article provides tips for making sure that Freedom and your Local Software Development Environment work together.

Written by Freedom
Updated over a week ago

Freedom and Windows Store Applications

This article provides instructions on how to fix issues that Freedom may cause by inadvertently blocking Windows Store applications.

Written by Freedom
Updated over a week ago

How to manually synchronize Freedom

This article provides instructions on how to manually synchronize Freedom.

Written by Freedom
Updated over a week ago

How to get support

This article provides information on the two options to contact customer support for assistance.

Written by Freedom
Updated over a week ago

Known Limitations

Known limitations - Freedom for iOS

This article provides a list of known limitations of Freedom for iOS and has and links to more information and workarounds where available.

Written by Freedom
Updated over a week ago

Known limitations of Freedom for Mac or Windows

This article provides list of known limitations for our Mac and Windows clients.

Written by Freedom
Updated over a week ago

Issues with Block Sessions

How to stop a Freedom block

This article provides information on how to stop or delete an active Freedom block session.

Written by Freedom
Updated over a week ago

How to Edit a Block Session

This article provides instructions on how to edit sessions, as well as information on what and what cannot be edited with block sessions.

Written by Freedom
Updated over a week ago

Issue: Blocks not ending properly

This article provides troubleshooting steps to end blocks that do not end properly.

Written by Freedom
Updated over a week ago

Issue: Freedom sessions don't start immediately

This article explains how to fix the issue of session not starting immediately or not starting when scheduled.

Written by Freedom
Updated over a week ago

Ensuring that Freedom is Running

This article provides a walkthrough of how to make sure Freedom is running on your iOS, Mac, or Windows device.

Written by Freedom
Updated over a week ago

Uninstalling + Reinstalling

How to uninstall Freedom for iOS

This article provides instructions on how to uninstall the Freedom app from your iPhone, iPad, or other iOS device.

Written by Freedom
Updated over a week ago

How to uninstall Freedom from your Mac or Windows computer

This article provides detailed instructions of how to uninstall Freedom from your Mac or Windows computer.

Written by Freedom
Updated over a week ago

Managing Your Account

How to reset your password

This article provides instructions on how to reset your password if you are having trouble logging in to your Freedom account.

Written by Freedom
Updated over a week ago

Managing your Freedom subscription

This article provides information on ways to manage your Freedom subscription, payment options, and how to cancel your subscription.

Written by Freedom
Updated over a week ago

iOS Troubleshooting

iOS Background App Refresh

This article provides a fix for an issue where session start and session stop notifications do not appear.

Written by Freedom
Updated over a week ago

iOS Low Power Mode

This article explains the issues that Low Power Mode on your iOS device can cause with Freedom and how to fix them.

Written by Freedom
Updated over a week ago

Keeping the Freedom App Open on iOS

This article explains why Freedom for iOS must stay open to work and why you should not force quit the app while running block sessions.

Written by Freedom
Updated over a week ago