Troubleshooting | Freedom Help Center

How to get support

This article provides information on the two options to contact customer support for assistance.

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How to Download Freedom for iOS

If you've previously downloaded Freedom version 3.0 for iOS, you can re-download it from the App Store

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General Troubleshooting

Freedom and Mac 10.14 Mojave

Freedom works with Mac 10.14, but you'll need to enable one thing to get the green screen!

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How to check Windows proxy settings

This article provides step-by-step instructions on how to check that your Windows proxy settings are working with Freedom.

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Freedom and Local Software Development Environments

This article provides tips for making sure that Freedom and your Local Software Development Environment work together.

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Freedom and Windows Store Applications

This article provides instructions on how to fix issues that Freedom may cause by inadvertently blocking Windows Store applications.

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Freedom and K9 Web Protection

This article provides instructions on how to use the K9 Web Filter with Freedom.

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How to manually synchronize Freedom

This article provides instructions on how to manually synchronize Freedom.

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Freedom for iOS troubleshooting

This article covers various issues with Freedom iOS and links to articles with more information and solutions.

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Freedom for Mac or Windows troubleshooting

This article provides in-depth troubleshooting steps for both our Mac and Windows Freedom app.

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Known Limitations

Blocking Instagram App on iOS

This article provides information the explains why Instagram cannot be blocked on iOS, and offers a workaround to block the app.

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Updated over a week ago

Known limitations - Freedom for iOS

This article provides a list of known limitations of Freedom for iOS and has and links to more information and workarounds where available.

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Updated over a week ago

Known limitations of Freedom for Mac or Windows

This article provides list of known limitations for our Mac and Windows clients.

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Issues with Block Sessions

How to stop a Freedom block

This article provides information on how to stop or delete an active Freedom block session.

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How to Edit a Block Session

This article provides instructions on how to edit sessions, as well as information on what and what cannot be edited with block sessions.

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Issue: Blocks not ending properly

This article provides troubleshooting steps to end blocks that do not end properly.

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Issue: Freedom sessions don't start immediately

This article explains how to fix the issue of session not starting immediately or not starting when scheduled.

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Ensuring that Freedom is Running

This article provides a walkthrough of how to make sure Freedom is running on your iOS, Mac, or Windows device.

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Uninstalling + Reinstalling

Reinstall Freedom for Windows

This article provides detailed instructions on how to reinstall Freedom on your Windows computer.

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Updated over a week ago

How to uninstall Freedom for iOS

This article provides instructions on how to uninstall the Freedom app from your iPhone, iPad, or other iOS device.

Written by Freedom
Updated over a week ago

How to uninstall Freedom from your Mac or Windows computer

This article provides detailed instructions of how to uninstall Freedom from your Mac or Windows computer.

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Managing Your Account

How to reset your password

This article provides instructions on how to reset your password if you are having trouble logging in to your Freedom account.

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Managing your Freedom subscription

This article provides information on ways to manage your Freedom subscription, payment options, and how to cancel your subscription.

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iOS Troubleshooting

iOS Background App Refresh

This article provides a fix for an issue where session start and session stop notifications do not appear.

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Updated over a week ago

iOS Low Power Mode

This article explains the issues that Low Power Mode on your iOS device can cause with Freedom and how to fix them.

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Updated over a week ago

Keeping the Freedom App Open on iOS

This article explains why Freedom for iOS must stay open to work and why you should not force quit the app while running block sessions.

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Updated over a week ago

DNS Hijacking: what it is and how to deal with it

This article provides information on DNS Hijacking, an issue that occurs on some networks and interferes with Freedom iOS.

Written by Freedom
Updated over a week ago