Overview
If you are running into an issue where a block session has not started or stopped on time, there are several steps you can take to easily resolve the problem.
Resolve Session Start/Stop Issues on Windows or Mac
To resolve a session start stop issue on Windows or Mac, follow the instructions below:
If the app is not running, launch the app.
Click on the butterfly icon in the system tray (Windows) or menu bar (Mac).
Select "Sync Freedom"
Sync Freedom on Windows | Sync Freedom on Mac |
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For more detailed troubleshooting instructions for Windows or Mac please see the following:
Resolve Session Start/Stop Issues on iOS or Android
To resolve a session start/stop issue on iOS or Android, you can do either of the following:
If the app is closed, open the app
If the app is open, swipe/pull down on the Today screen tab
In both cases, Freedom will automatically sync with our servers to start or end your block session.
For more detailed troubleshooting instructions for iOS and Android please see the following:
Having trouble?
If you're having any difficulty, please feel free to contact us. We're happy to help!