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Troubleshooting Session Start/Stop Issues
Troubleshooting Session Start/Stop Issues

This article provides troubleshooting steps to fix issues with starting or stopping block sessions

Freedom avatar
Written by Freedom
Updated over a week ago

Overview

If you are running into an issue where a block session has not started or stopped on time, there are several steps you can take to easily resolve the problem.

Resolve Session Start/Stop Issues on Windows or Mac

To resolve a session start stop issue on Windows or Mac, follow the instructions below:

  1. If the app is not running, launch the app.

  2. Click on the butterfly icon in the system tray (Windows) or menu bar (Mac).

  3. Select "Sync Freedom"

Sync Freedom on Windows

Sync Freedom on Mac

Resolve Session Start/Stop Issues on iOS or Android

To resolve a session start/stop issue on iOS or Android, you can do either of the following:

  • If the app is closed, open the app

  • If the app is open, swipe/pull down on the Today screen tab

In both cases, Freedom will automatically sync with our servers to start or end your block session.

For more detailed troubleshooting instructions for iOS and Android please see the following:


Having trouble?

If you're having any difficulty, please feel free to contact us. We're happy to help!

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