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How to contact support
How to contact support

This article explains how to contact Freedom customer support.

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Written by Freedom
Updated over a week ago

The following support instructions are for, the app and website blocker for Mac, Windows, Android, iOS, and ChromeOS.

Issue: I'm having trouble with How do I contact support for help?

If you're having issues with Freedom and need to reach us for support, we're more than happy to help! Before you write in, please ensure that the Freedom app is at its most recent version (Check for Updates).

Please prepare the following for your support request:

  • Your Freedom account Email Address

  • Description of the problem you are encountering.

    • Important: Let us know what platform you're experiencing the problem on.

    • We are best able to help if you include a video demonstrating the problem.

  • Any steps you have taken to fix the issue, and how long ago the issue started.

Send this information, and anything else you feel is relevant, to our team of specialists at [email protected].

Kindly Note: Our support hours are Monday - Friday, 9:00 AM - 5:00 PM US Eastern Time. We offer partial support on weekends, but please remember that response times will be much slower. Thanks for your understanding!

Feature Requests

If you would like to submit a feature request, please find our feature request form here.

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