Issue: I'm having trouble with Freedom. How do I contact support for help?
If you're having issues with Freedom and need to reach us for support, we're more than happy to help! You can contact us in the following ways:
1. Chat button
At the lower right hand corner of each Freedom page, you'll see a little chat bubble. Clicking on this will allow you to start a conversation with the team. We try to respond within 20 minutes during business hours.
2. Email support
You can email us at [email protected]. If you prefer to email, please do so from the same account you used to set up your account, it makes everything faster. Thank you!
Note: Our hours of support are Monday - Friday, 9:00 AM - 5:00 PM EST. We offer partial support on weekends, but please keep in mind that response times will be much slower. Thanks for your understanding!