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How to contact support
How to contact support

This article explains how to contact Freedom customer support.

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Written by Freedom
Updated over a week ago

The following support instructions are for freedom.to, the app and website blocker for Mac, Windows, Android, iOS, and ChromeOS.

How to Contact Support

If you're having issues with Freedom and need to reach us for support, we're more than happy to help! To contact Freedom Support, please choose one of the following options:

Option 1: Send an email to [email protected]

Option 2: Log in to freedom.to, and click on the Messenger icon in the lower right corner.

Best Practices for Technical Support

Before contacting support we recommend reviewing our troubleshooting articles, as they can answer most questions:

Before contacting support, please ensure you are using the latest version of the Freedom app. On Mac and Windows, click the β€œCheck for Updates” option in the Freedom menu. For iOS or Android, please visit the App Store or Play Store to look for updates.

When contacting support, please include as much information as possible about the issue, including:

  • Your Freedom Account Email Address

  • Description of the problem you are encountering, including the platform you're experiencing the problem on. (iOS, Android, Mac, Windows, or ChromeOS)

  • If possible, a video or screenshots demonstrating the issue.

  • Any steps you have taken to fix the issue, and how long ago the issue started.

Please note: Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM US Eastern Time. While we do offer a bit of support during nights and weekends, our response times might be slower. Thanks so much for your patience!

Feature Requests

We love to hear new ideas from our customers! If you would like to submit a feature request, please find our feature request form here.

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