Table of Contents:
Blocks not working?
Please note that iOS app blocking works by preventing apps from loading new content, so you'll still be able to open the app and see older, cached content. If blocks don't seem to be working:
Make sure you have installed the necessary app blockers after logging into Freedom. Instructions for this can be found here: Installing Freedom on your iPhone or iPad
Make sure Freedom is open on your device. Check out our document here for more info: Keeping the Freedom App Open on iOS
If most blocks are working, but you're still having trouble with a few apps (especially Facebook and Instagram), please see: How to block Facebook and Instagram on iOS
Freedom isn't staying active in the background?
You might need to enable Background App Refresh. Check out our document here for more info: iOS Background App Refresh
Sessions aren't syncing?
Running on Low Power Mode can prevent blocks from beginning or ending correctly. Check here for a fix: iOS Low Power Mode
Freedom Push Notifications Explained
"Freedom requires your attention. Open app now to end session"
This notification indicates that your iOS device has put the Freedom app into the background to conserve battery. This is a normal process and the next step is to re-open the Freedom app to end your session.
“Your device put Freedom to sleep. Tap here to start session”
You will see this notification when the Freedom platform is attempting to start a session on your iOS device, but your iOS device has put the Freedom app into the background. This is normal behavior, and to resolve the issue, please re-open the Freedom app which will start the session.
This indicates that a block session has started on the device.
This indicates that a block session has ended on the device.
“(Domain) is blocked by Freedom”
i.e. “Facebook is blocked by Freedom”
This indicates that Freedom has blocked the network connection for this app or website.
Need help installing Freedom on your iOS device? Check out this document: Installing Freedom on iOS
Need help uninstalling Freedom form your iOS device? Check out this document: Uninstalling Freedom on iOS
Have any other questions about the iOS app? Check out our more comprehensive FAQ here: Freedom for iOS FAQ
Still having trouble?
If you're having any difficulty, please feel free to send us an email at [email protected] or chat with us via the green chat bubble in the bottom right corner of the page. We're happy to help!