Table of Contents:
Apps or websites are not blocked
Ensure blocking tools are installed
Make sure you have installed the necessary blockers and have added app-blocking permissions. Instructions for this can be found here: Installing Freedom on your iPhone or iPad
Make sure you’ve added iOS apps to your blocklist
You can check this by tapping ‘Add iOS Apps to block’ on the Edit Blocklist screen. For more details, see How to Block Apps on iOS
Review the number of apps and categories on your blocklist
Apple currently limits us to blocking up to 49 apps and categories at a time with Screen Time. Try removing some of the apps on your blocklist, and/or block full categories whenever possible. For example, select the entire “Social” category instead of selecting all of the individual apps within Social.
Make sure Freedom is active on your device
Check out our document here for more info:Ensuring Freedom is active on iOS
Check “Always Allowed” apps
Head to your iOS Settings > Screen Time > Always Allowed and make sure the app(s) you want to block aren’t listed under “Allowed Apps.”
Check Screen Time limits
If you are using Freedom and Apple’s built-in Screen Time app limiting tools at the same time, ignoring your Screen Time limits will cause these apps not to be blocked by Freedom.
Sessions don’t start or end at the scheduled time
Please see: Ensuring Freedom is active on iOS
Apps are blocked unexpectedly
If an app is unable to load new content or connect to the Internet during your block session, you most likely have the Freedom Profile (VPN) installed and have included the app’s associated filter or domain on your blocklist. For more details on the VPN and how it works, see The Freedom Profile (VPN) Explained.
Screen Time permissions can't be enabled
For app blocking on iOS 16+, Freedom needs access to Screen Time. When setting up app blocking (see: How to block apps on iOS), you may find that nothing happens after you go to enable the permission. This happens when Face ID or Touch ID hasn't been enabled on your device. To fix this, go to your iOS Settings > Face ID (or Touch ID) & Passcode, and turn on these features. You will then be able to return to the Freedom app and enable the permissions.
Need help installing Freedom on your iOS device? Check out this document: Installing Freedom on iOS
Need help uninstalling Freedom from your iOS device? Check out this document: Uninstalling Freedom on iOS
Have any other questions about the iOS app? Check out our more comprehensive FAQ here: Freedom for iOS FAQ
If you're having any difficulty, please feel free to contact us. We're happy to help!