Overview
Apple’s iOS operating system can automatically put unused apps to sleep. If you haven’t opened Freedom in a while, this could prevent scheduled sessions from running on time.
Follow the steps below to keep Freedom active and ensure your sessions function as expected.
ℹ️ Open the Freedom app on your iOS device if your session doesn’t start or stop as scheduled, as this will immediately resolve most session timing issues.
Don't swipe up to close the Freedom app
Avoid swiping up to close Freedom from the App Switcher. Force-quitting Freedom may interrupt your session syncing.
If you accidentally force-quit the app, reopen it to reactivate the session.
Keeping Freedom running in the background helps maintain accurate session timing.
Open Freedom if you have restarted your device
If you restart your iPhone or iPad:
The Freedom app is designed to automatically resume blocks within approximately one minute after your iOS device restarts. Opening the app manually is not necessary.
If issues persist, open the Freedom app to ensure blocks are active.
Ensure you are logged into Freedom
Sessions will not start unless you are logged into the Freedom app using your correct account credentials.
Use the same email and password you used when signing up.
If you need to reset your password, you can do that here.
Ensure your device has an Internet connection
Freedom may sometimes require an Internet connection (WiFi or Data) to receive instructions to start or stop your session.
Disable Low Power Mode
Low Power Mode disables Background App Refresh, which Freedom depends on to start and end sessions.
How to Disable Low Power Mode:
Open iOS Settings.
Go to Battery.
Make sure Low Power Mode is turned off.
You'll see a yellow battery icon in the top-right corner of your screen when Low Power Mode is on.
After turning it off, open the Freedom app to ensure it's active.
Ensure Background App Refresh is enabled for Freedom
Freedom must be allowed to run in the background to receive session updates.If Background App Refresh is disabled due to Low Power Mode, this can interrupt scheduled session functionality. Review your device's settings to ensure uninterrupted operation.
How to Enable Background App Refresh:
Go to iOS Settings > General > Background App Refresh.
At the top, make sure Background App Refresh is turned on.
Scroll down and ensure Freedom is toggled on.
ℹ️ If Background App Refresh appears to be toggled on for Freedom but you are still getting the alert that it's not enabled:
Open your iOS Settings and go to General > Background App Refresh.
At the top of the screen, tap 'Background App Refresh' and make sure 'Wifi & Cellular Data' is selected. That should fix the issue.
Having trouble?
If you're having any difficulty, please feel free to contact us. We're happy to help!