Overview
Apple's iOS operating system is designed to put apps that haven't been recently used to sleep. If you haven't used Freedom in a while, this can occasionally happen. Here are some steps to ensure this doesn't affect your Freedom block sessions.
Don't swipe up to close the Freedom app
Opening the App Switcher on your iOS device and swiping up to close an app is a common habit. However, it is advisable that you avoid doing this for Freedom in order to ensure that it’s active on your device. If you encounter session syncing issues after force-quitting, you can resolve them by simply reopening the app.
Open the Freedom app on your device
If your Freedom session has not started or stopped on time, you can solve the problem immediately by opening the Freedom app.
Enable Notifications
Session notifications can help keep you informed about when your sessions start and stop, and if there’s an issue with your block session. Here’s how to enable session notifications:
Open the Freedom app and go to the settings tab
Turn on notifications for Session Start & Session End
When prompted by your device, allow Freedom to send notifications
ℹ️ If you see a notification saying "Freedom is not active on your device. Tap here to start your session," simply tap the notification to wake Freedom.
Disable Low Power Mode
When iOS "Low Power Mode" is on, Background App Refresh is turned off and Freedom cannot receive session updates. When it's on, you'll see a yellow battery indicator in the upper right. To turn it off:
Navigate to Settings → Battery
Ensure that Low Power Mode is off
Open the Freedom app after disabling Low Power Mode
Ensure Background App Refresh is enabled for Freedom
"Background App Refresh" must be enabled in order for Freedom to stay active in the background. To do this:
Navigate to your iOS Settings → General → Background App Refresh
At the top of the screen, ensure Background App Refresh is switched on
Scroll down, and ensure Background App Refresh for Freedom is on
ℹ️ If Background App Refresh appears to be toggled on for Freedom but you are still getting the alert that it's not enabled, open your iOS Settings and go to General > Background App Refresh. At the top of the screen, tap 'Background App Refresh' and make sure 'Wifi & Cellular Data' is selected. That should fix the issue.
Ensure you are logged into Freedom
You must be logged into the Freedom app on your device with the email address and password that you used to sign up for an account in order for sessions to start on time. If you need to reset your password you can do that here.
Ensure your device has an Internet connection
Freedom requires an Internet connection (WiFi or Data) to receive instructions to start or stop your session.
Open Freedom if you have restarted your device
Opening the Freedom app after restarting your iOS device is beneficial and strongly recommended.
Having trouble?
If you're having any difficulty, please feel free to contact us. We're happy to help!