We've made it easy to ensure that Freedom is running on your devices from the online dashboard! Just login at https://freedom.to/dashboard and take a look at your devices.
Another way to determine whether the Freedom app is running on your Windows computer is to look for the butterfly icon in your task bar. Sometimes it is hidden behind the ^ symbol, and it looks like this:
Don't see the butterfly?
Look for Freedom on your Start menu, or search for it, and launch the app. The butterfly should then appear!
When Freedom is active, it should be automatically syncing on a regular basis. If it doesn't seem to be doing so, you can manually sync from the Freedom menu:
This is especially helpful if you have made a change via your Freedom dashboard and you want to make sure it's reflected from the app.
The butterfly is there, but the dashboard still says your device is inactive?
You may need to log in to the app. Select Log In from the Freedom menu and enter your username and password. If you have multiple Freedom accounts, make sure you are logging in with the same email that is logged into the browser dashboard.
Still having trouble?
If you're having any difficulty, please feel free to send us an email at firstname.lastname@example.org or chat with us via the green chat bubble in the bottom right corner of the page. We're happy to help!