Having issues getting Freedom to work on your desktop? We've created this document to provide some troubleshooting tips to make sure you're able to get Freedom up and running on your computer!
1. Make sure the Freedom app is installed and logged in.
The first step to troubleshoot is to make sure that the Freedom app is installed and logged in on your computer. If it isn't, you can install from our Freedom downloads page.
Next, sign in to our website and make sure that you see that your computer has shown up in your devices list. Once you see that, you should be good to go.
If you need help getting Freedom installed and logged in our computer, we've got detailed instructions: How to install Freedom for Windows.
If it still isn't working, you might want to try quitting and restarting the client, or even doing the old faithful computer restart.
2. Make sure the app is running in the background
Freedom has to be running on your computer to work. To determine if it's running, look for the butterfly in your task bar. Sometimes it is hidden behind the ^ symbol, and it looks like this:
If it's not there, try relaunching the Freedom app. It should then appear and blocks should kick in!
3. Make sure your security software isn't blocking Freedom
Unfortunately, over-zealous security software may prevent Freedom from running.
To fix this, you can add Freedom to the allowed list on any security software you're running. Here's instructions on how to add programs to various allowed lists:
- Add Freedom to Windows Defender allow list
- Add Freedom to Norton (Symantec) allow list
- Add Freedom to Avast allow list
- Add Freedom to MacAfee allow list
- Add Freedom to BitDefender allow list
Note: this list isn't comprehensive. A simple Google query will generally return instructions for how to add programs to the "allowed list" for your security software of choice.
4. Check to see if you're using Hola, or another Tunnel/VPN
Here are some VPNs you might be running:
- Hotspot Shield
- Corporate/Work VPN (Cisco, etc.)
If you would like to run a VPN alongside Freedom but you're having trouble, it should help to run Freedom in non-proxy mode. Find information on how to do that here: Non-Proxy Mode for Windows.
Still having trouble?
If you're having any difficulty, please feel free to send us an email at firstname.lastname@example.org or chat with us via the green chat bubble in the bottom right corner of the page. We're happy to help!