Having issues getting Freedom to work on your desktop? We've created this document to provide some troubleshooting tips to make sure you're able to get Freedom up and running on your computer!

CONTENTS:

The first step to troubleshoot is to make sure that the Freedom app is installed and logged in on your computer. If it isn't, you can install from our Freedom downloads page.

Next, sign in to our website and make sure that you see that your computer has shown up in your devices list. Once you see that, you should be good to go.

If you need help getting Freedom installed and logged in our computer, we've got detailed instructions: How to install Freedom for Windows.

If it still isn't working, you might want to try quitting and restarting the client, or even doing the old faithful computer restart.

Freedom has to be running on your computer to work. To determine if it's running, look for the butterfly in your task bar. Sometimes it is hidden behind the ^ symbol, and it looks like this:

If it's not there, try relaunching the Freedom app. It should then appear and blocks should kick in!

Unfortunately, over-zealous security software may prevent Freedom from running.

To fix this, you can add Freedom to the allowed list on any security software you're running. Here's instructions on how to add programs to various allowed lists:

Note: this list isn't comprehensive. A simple Google query will generally return instructions for how to add programs to the "allowed list" for your security software of choice.

Here are some VPNs you might be running:

If you would like to run a VPN alongside Freedom but you're having trouble, it should help to run Freedom in non-proxy mode. Find information on how to do that here: Non-Proxy Mode for Windows.

If you're having any difficulty, please feel free to contact us. We're happy to help!