Table of Contents:

  1. Apps aren't blocked
  2. Apps and websites aren't blocked
  3. Notifications aren't blocked
  4. Freedom app loses permissions after they've been enabled
  5. Website blocking not working on Xiaomi MIUI 11+

Apps aren't blocked

If Freedom is blocking websites but not apps, this could be a battery or session set up issue. Please see Android App Blocking Troubleshooting.


Apps and websites aren't blocked

If you have a session running but neither apps nor websites are blocked, make sure you have enabled permissions. To do this, go to the Settings section of the Freedom app, and scroll down to the Permissions Granted section. You should see an option for Block Applications and Websites. Click Allow, and you will be taken to a screen where you can turn permissions on for Freedom. Once these permissions are set, this setting should say "Enabled":

If tapping "Block applications and websites" takes you to the Accessibility screen but the Freedom permission doesn't appear there, look for a page called something like "Installed Services" or "Added Services." Freedom may be on this page instead.

If blocks still aren't working after permissions are set correctly, you may need to adjust your battery optimization settings. Please see Android Battery Optimization Settings.


Notifications aren't blocked

For notifications from blocked apps to be blocked, a separate permission needs to be enabled. This can be found under Settings -> General in the Freedom app:


Freedom App loses permissions after they've been enabled

If you have successfully enabled accessibility settings, only to find that they have to be enabled again shortly after, you may have a device that automatically removes or revokes accessibility services. This is common in Xiaomi, Vivo, Letv, Oppo, Gionee, Karbonn, Coolpad and LeEco devices.

For instructions on how to prevent this, please see this site: http://truebalance.io/howto/how-to-accessibility/.


Website Blocking not working on on Xiaomi MIUI 11+

If you're running into trouble getting Xiaomi devices to block websites, please do the following.

  1. Make sure you've enabled "Block App and Websites" permissions on Freedom Settings.
  2. Long-press on Freedom app, and select "App info"
  3. Tap "App permissions"
  4. Allow "Display pop-up windows while running in the background"

Still having trouble?

If you're having any difficulty, please feel free to send us an email at support@freedom.to or chat with us via the chat bubble in the bottom right corner of the page. We're happy to help!

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