Table of Contents:
Apps aren't blocked
If Freedom is blocking websites but not apps, this could be a battery or session set up issue. Please see Android App Blocking Troubleshooting.
Apps and websites aren't blocked
If you have a session running but neither apps nor websites are blocked, make sure you have enabled permissions. To do this, go to the Settings section of the Freedom app, and scroll down to the Permissions section. You should see an option for Block Applications and Websites. Click Enable, and you will be taken to a screen where you can turn permissions on for Freedom. Once these permissions are set, this setting should say "Enabled":
If tapping "Block applications and websites" takes you to the Accessibility screen but the Freedom permission doesn't appear there, look for a page called something like "Installed Services" or "Added Services." Freedom may be on this page instead.
If blocks still aren't working after permissions are set correctly, you may need to adjust your battery optimization settings. Please see Android Battery Optimization Settings.
Notifications aren't blocked
For notifications from blocked apps to be blocked, a separate permission needs to be enabled. This can be found under Settings -> General in the Freedom app:
Freedom App loses permissions after they've been enabled
Freedom uses accessibility services in order to work properly.
If you have successfully enabled accessibility settings when installing Freedom, only to find that they have to be enabled again shortly after, there are steps you can take to correct this. Here are some common reasons:
Interference from battery-saving services:
On some devices, battery-saving services may automatically remove or revoke accessibility services. This is common in Xiaomi, Vivo, Letv, Oppo, Gionee, Karbonn, Coolpad, and LeEco devices.
Please see the following resources which have instructions for specific device manufacturers for preventing battery optimization settings from removing accessibility services:
Don’t Kill My App - https://dontkillmyapp.com/
For more information about Android Battery Optimization Settings and Freedom, please see this article.
Interference from Android Accessibility Shortcut:
On some devices, you may see a “Freedom Shortcut” option in your accessibility settings. We recommend that this feature is turned OFF, as it may add a shortcut to the home screen on your device which makes it easy to disable accessibility services for Freedom.
To disable the Freedom shortcut:
Go to Android Settings > Search "Accessibility"
Tap where you see Freedom to open settings
Toggle "Freedom Shortcut" off
Ensure that “Use Freedom” is set to ON.
If you have tried these steps, and you are still having trouble with Freedom losing permissions, please contact our team at [email protected] and we can provide you with further assistance.
Freedom app notifies you to enable permissions, but they are already enabled in your device settings
If the Freedom app says you need to enable permissions, but they appear to already be enabled in your device's accessibility settings, try turning the permission off and back on again in your device's accessibility settings. When you go back to the Freedom app, it should now say 'Enabled' again next to 'Block applications and Websites.'
Website Blocking not working on on Xiaomi MIUI 11+
If you're running into trouble getting Xiaomi devices to block websites, please do the following.
Make sure you've enabled "Block App and Websites" permissions on Freedom Settings.
Long-press on Freedom app, and select "App info"
Tap "App permissions"
Allow "Display pop-up windows while running in the background"
Still having trouble?
If you're having any difficulty, please feel free to send us an email at [email protected] or chat with us via the chat bubble in the bottom right corner of the page. We're happy to help!