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Apps aren't blocked
If Freedom is blocking websites but not apps, this could be a battery or session set up issue. Please see Android App Blocking Troubleshooting.
Apps and websites aren't blocked
If you have a session running but neither apps nor websites are blocked, make sure you have enabled permissions. To do this, go to the Settings section of the Freedom app, and scroll down to the Permissions Granted section. You should see an option for Block Applications and Websites. Click Allow, and you will be taken to a screen where you can turn permissions on for Freedom. Once these permissions are set, this setting should say "Enabled":
If tapping "Block applications and websites" takes you to the Accessibility screen but the Freedom permission doesn't appear there, look for a page called something like "Installed Services" or "Added Services." Freedom may be on this page instead.
If blocks still aren't working after permissions are set correctly, you may need to adjust your battery optimization settings. Please see Android Battery Optimization Settings.
Notifications aren't blocked
For notifications from blocked apps to be blocked, a separate permission needs to be enabled. This can be found under Settings -> General in the Freedom app:
Freedom App loses permissions after they've been enabled
Freedom uses accessibility services in order to work properly.
If you have successfully enabled accessibility settings when installing Freedom, only to find that they have to be enabled again shortly after, there are steps you can take to correct this. Here are some common reasons:
Interference from battery-saving services:
On some devices, battery-saving services may automatically remove or revoke accessibility services. This is common in Xiaomi, Vivo, Letv, Oppo, Gionee, Karbonn, Coolpad, and LeEco devices.
Please see the following resources which have instructions for specific device manufacturers for preventing battery optimization settings from removing accessibility services:
Don’t Kill My App - https://dontkillmyapp.com/
True Balance - http://truebalance.io/howto/how-to-accessibility/
For more information about Android Battery Optimization Settings and Freedom, please see this article.
Interference from Android Accessibility Shortcut:
On some devices, you may see a “Freedom Shortcut” option in your accessibility settings. We recommend that this feature is turned OFF, as it may add a shortcut to the home screen on your device which makes it easy to disable accessibility services for Freedom.
To disable the Freedom shortcut:
Go to Android Settings > Search "Accessibility"
Tap where you see Freedom to open settings
Toggle "Freedom Shortcut" off
Ensure that “Use Freedom” is set to ON.
If you have tried these steps, and you are still having trouble with Freedom losing permissions, please contact our team at email@example.com and we can provide you with further assistance.
Website Blocking not working on on Xiaomi MIUI 11+
If you're running into trouble getting Xiaomi devices to block websites, please do the following.
Make sure you've enabled "Block App and Websites" permissions on Freedom Settings.
Long-press on Freedom app, and select "App info"
Tap "App permissions"
Allow "Display pop-up windows while running in the background"
On certain devices, you can add the “Settings” and “Package Installer" applications to your list of blocked apps, and this will prevent Freedom from being uninstalled while a session is running. This does not work on all devices, but we've had success with this on Google Pixels, OnePlus devices, and others.
We are only sharing this as a stopgap solution. We are developing a version of Freedom with Device Administrator permissions that will prevent uninstall on all devices. This will be an opt-in installation.
Still having trouble?
If you're having any difficulty, please feel free to send us an email at firstname.lastname@example.org or chat with us via the chat bubble in the bottom right corner of the page. We're happy to help!