Issue: When I start sessions from the browser dashboard, they don't automatically start on my Android device.
Issue: I have an active session running blocking websites and apps, and "Block Apps" is included in the session, but it's only blocking websites.
If the Freedom app on Android doesn't seem to be syncing properly or not working consistently, it's possible that your device's battery optimization settings are preventing it from working properly.
These settings can vary according to device, and some Android devices impose extra strict battery settings. This website is useful for finding ways to turn off battery optimization: https://dontkillmyapp.com. We most frequently see battery optimization issues with the following Android devices:
To check whether Freedom has sufficient battery usage permissions, you can tap Settings -> About Us -> System Details. On this screen, "Battery Optimization" should say "Best Performance."
Still having trouble?
If the above screen says best performance but your blocks aren't working properly, or Freedom for Android Troubleshooting article offers a few suggestions!
If you're having any difficulty, please feel free to send us an email at [email protected] or chat with us via the chat bubble in the bottom right corner of the page. We're happy to help!