Issue: Freedom is not active on your device, making blocks ineffective

You are seeing this message because you've got a Freedom session running a device that appears to be offline. For Freedom blocks to work, the Freedom app must be running on your phone or computer.

How to tell if Freedom is active on your device

We've made it easy to ensure that Freedom is running on your devices from the online dashboard! Just login at https://freedom.to/dashboard and take a look at your devices.

How to Fix on Android

  1. Tap on the Freedom app to make sure it is running
  2. Once the app is launched, check Settings -> Account Details and make sure you are logged in with the same email you're using to access the dashboard.

If Freedom is active but still not working, please see Freedom for Android Troubleshooting.

Having trouble?

If you're having any difficulty, please feel free to send us an email at support@freedom.to or chat with us via the green chat bubble in the bottom right corner of the page. We're happy to help!

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