Issue: I've updated my devices/blocklists/sessions on my dashboard, but the changes are not showing on my app. How do I fix this?
Sometimes because of intermittent network problems, you may find that Freedom does not update device, filter list, and active schedule information automatically. On much rarer occasions, intermittent network problems may also cause blocks to not start or stop on time. In these cases, you can manually synchronize Freedom!
To sync, first make sure the butterfly icon is appearing in your menu bar. If it isn't there, you may just need to launch the app to sync:
Once the app is open, if your changes still aren't syncing, you can manually sync this way:
- Click on the butterfly icon in the menu bar.
- Select "Sync Freedom"
Still having trouble?
If you're having any difficulty, please feel free to send us an email at firstname.lastname@example.org or chat with us via the green chat bubble in the bottom right corner of the page. We're happy to help!