Freedom

Articles and support for general troubleshooting, known limitations, issues with block sessions, uninstalling + reinstalling, iOS troubleshooting, and managing your account

Troubleshooting

This article describes how to block Facebook and Instagram on older iOS devices, and provides some tips for helping it work better.

How to block Facebook and Instagram on iOS 15 and older

This article provides instructions on what to do if Freedom is not working as expected on iOS and links to articles with more information

Freedom for iOS Troubleshooting

This article explains how to ensure Freedom remains active on your iOS device so that scheduled block sessions start and end reliably.

Ensuring Freedom is Active on iOS

iOS Troubleshooting

This article provides in-depth troubleshooting steps for the Freedom Mac app.

Freedom Troubleshooting for Mac

This article explains what to do if Freedom doesn’t seem to be active on your Mac device.

Ensuring Freedom is active on your Mac

Some problems with Freedom can be solved by using non-proxy mode. Here's how to set it up.

Non-Proxy Mode for Mac

This article provides instructions on how to manually synchronize Freedom on Mac.

Syncing Freedom on Mac

When using non-proxy mode or website exceptions, Freedom only works in specific browsers. This article outlines browser compatibility.

Supported Browsers for Website Exceptions and Non-Proxy Mode on Mac

Mac Troubleshooting

Information and links to various help documents to help troubleshoot issues on Android.

Freedom for Android Troubleshooting

This article provides a walkthrough of how to make sure Freedom is running on your Android device.

Ensuring Freedom is active on Android

This article describes how to make sure Freedom has the battery access it needs to work on Android.

Android Battery Optimization Settings

Android Troubleshooting

This article provides in-depth troubleshooting steps for our Windows Freedom app.

Freedom Troubleshooting for Windows

This article explains what to do if Freedom doesn’t seem to be active on your Windows device.

Ensuring Freedom is active on Windows

Non-Proxy Mode for Windows

Supported Browsers for Website Exceptions and Non-Proxy Mode on Windows

Windows Troubleshooting

This article provides troubleshooting steps to fix issues with starting or stopping block sessions

Troubleshooting Session Start/Stop Issues

Issues with Block Sessions

Find answers and get help from Intercom Support and Community Experts

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