Issue: I ran a block session, but now sites are still blocked even after the session has ended. What can I do to fix this?

1. Log out, and back in to the client

If you have completed a Freedom session, and your blocks have not ended properly, please take the following steps:

  1. Log out of your Freedom Desktop Client by selecting "Sign out"
  2. Quit the Freedom Desktop Client by selecting "Quit"
  3. Start the Freedom Desktop Client and log back in.

If this does not resolve the issue, let's follow these steps:

2. Manually Sync Freedom

Windows

  1. Click on the butterfly icon in the system tray.
  2. Select "Sync Freedom"

Mac

  1. Click on the butterfly icon in the menu bar.
  2. Select "Sync Freedom"

iOS

To update Freedom on iOS, simply open the app! Whenever it is launched, it will automatically sync with our serves to sync your sessions and 

3. Update Network Settings

Freedom uses an on-device proxy to block the sites you've selected. If you run into a problem with the Proxy, you can disable it by going to System Preferences -> Network -> Advanced -> Proxies and de-selecting Web Proxy and Secure Web Proxy. Here's a screencast of the steps.

4. Delete and Reinstall

If worst comes to worst, we'll delete and reinstall the device following these steps.

  1. Log into your Freedom dashboard and delete the device.  

  2. Uninstall the device from your local computer following these instructions

  3. Reboot (if you're into that)

  4. Reinstall a fresh copy of Freedom from https://freedom.to/downloadsFreedom for Mac install instructionsFreedom for Windows install instructions

Still having trouble?

If you're having any difficulty, please feel free to send us an email at support@freedom.to or chat with us via the green chat bubble in the bottom right corner of the page. We're happy to help!

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