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How to turn off Freedom notification emails
How to turn off Freedom notification emails

How to opt out of automatic emails regarding problems with your Freedom sessions.

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Written by Freedom
Updated over a week ago

Issue: I keep getting emails about issues with my sessions, but I would like to stop receiving these messages.

What are these emails?

To clarify, you'll receive these emails when you attempt to start a session and we detect that the Freedom app is not running on one or more of the device selected in your session.

On Mac and Windows, the solution is to launch the app and make sure it is running by looking for the butterfly icon in the menu bar (Mac)/taskbar (Windows).ย 

Mac menu icon
Windows menu icon

On iOS or Android, simply open the app for a moment to sync. You'll also want to make sure you're logged in to the correct account.

How to opt out

If you would like to opt out of these emails, you can manage your preferences from Just turn your settings to Off and you will no longer receive these emails.

Having trouble?

If you're having any difficulty, please feel free to contact us. We're happy to help!


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