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Freedom Subscription and Billing FAQ
Freedom Subscription and Billing FAQ

Frequently asked questions about your Freedom subscription and account.

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Written by Freedom
Updated over a week ago

How do I manage my Freedom subscription or cancel my account?

How to manage or cancel your subscription depends on where you subscribed — via our website, or via in-app purchase from the iOS App Store or Google Play Store. Instructions for how to manage or cancel each subscription type are here: Managing your Freedom subscription.

How do I upgrade my account to Premium?

Thank you for your interest in our Premium subscription plans! Upgrading Freedom enables you to schedule block sessions in advance, set up daily recurring sessions and much more.

Below are instructions for upgrading via the website and mobile apps.

Upgrading Freedom via the Website

To upgrade Freedom through our website, visit https://freedom.to/upgrade and select the plan that fits your needs.

When you upgrade via the website, we are able to fully manage your subscription, and provide discounts and offers that are not available on mobile (due to App Store restrictions).

Upgrading via Mobile Apps

Upgrading through the mobile apps is straightforward - you'll simply choose your subscription, and Google or Apple will process your transaction. Once you subscribe through Google or Apple, all subscription management will happen via your respective Google/Apple accounts. For this reason, we are not able to manage your subscriptions once you have subscribed through the mobile apps, but we will happily help you get pointed in the right direction if you need any help.

How do you store my credit card information?

For website purchases, we utilize Chargebee, an industry leading payment service, for our billing needs. We never see or store your confidential payment information. Furthermore, all transactions are secured via SSL. Chargebee is a PCI-DSS Level 1 compliant provider, and you can read more about their security policies here.

Can I pay another way than credit card?

We can also accept payment via PayPal, Apple Pay, and Amazon Pay, depending on your device:

iOS browsers: All three options are available on the checkout screen above the credit card fields. Depending on your screen size, you may need to tap the Payment Methods button to see the options:

Android browsers: PayPal and Amazon Pay are available on the checkout screen above the credit card fields. Depending on your screen size, you may need to tap the Payment Methods button to see the options.

Desktop browsers: To use PayPal, select PayPal in the checkout window above the credit card fields. To use Amazon, visit https://freedom.to/upgrade and scroll down to Alternate Payment Options. Select a plan, and the checkout page will open in a new tab. Select Amazon above the credit card fields. Apple Pay is not available for desktop browsers at this time.

Will my subscription auto-renew?

With the exception of our Forever plan, subscriptions are enabled to auto-renew. If you'd prefer to not auto-renew, you can adjust that directly from your billing management page. To access that, please visit https://freedom.to/profile and click on Manage Billing. For more information, please see Managing your Freedom subscription.

How do I cancel my subscription?

For help with canceling your subscription, please see Managing your Freedom subscription.


Having trouble?

If you're having any difficulty, please feel free to contact us. We're happy to help!

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