The following support instructions are for freedom.to, the app and website blocker for Mac, Windows, Android, iOS, and Chrome.
If you don't see your question answered here, please refer to: Freedom Subscription and Billing FAQ for more information.
Managing Auto-Renewal
You can turn off auto-renewal or update the payment method for your Freedom subscription by following these steps:
Go to your Settings page.
Select Manage Billing.
From there, you can either adjust your payment method or disable auto-renewal.
If you choose to cancel, your subscription will expire at the end of the current term and will not automatically renew.
Canceling your subscription
We’re sorry to see you go! Depending on how you subscribed to Freedom, the cancellation process will differ. Please choose the relevant method below.
Via the Freedom Website:
Go to your Settings page.
Click on Manage Billing.
Tap the button displaying your current subscription plan.
Select Cancel Subscription.
If you don’t see the option to cancel, please see Freedom Subscriptions and Billing FAQ.
Via the iOS App Store:
Click on the Manage Billing link.
This will redirect you to the Apple site, where you can manage your subscription.
For additional instructions on canceling through the App Store, see: How to cancel a subscription from Apple.
Via Google Play:
If you subscribed via Google Play, you can manage and cancel your subscription directly within the Google Play app.
For step-by-step instructions, refer to how to manage your Google Play subscriptions.
Changing your subscription type
To change your subscription type (e.g., from a Yearly plan to a Forever plan), follow these steps:
Go to your Settings page.
Click on Manage Billing.
Tap the button displaying your current plan and price.
Select Edit Subscription.
Click the green button at the top of the screen to open the drop-down menu and choose the new plan.
If applicable, enter any discount code and click Update Subscription.
Note: Any changes will take effect after your current subscription term ends. If you'd like to make the change immediate, please contact us and we'll be happy to help with that.
Having trouble?
If you're having any difficulty, please feel free to contact us. We're happy to help!