The following support instructions are for freedom.to, the app and website blocker for Mac, Windows, Android, iOS, and Chrome.

If you need to turn off auto-renewal or adjust the payment method for your billing account, you can do that from your settings page > Manage Billing. Canceling your subscription will ensure your subscription expires at the end of the term instead of renewing.
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We're sorry to see you go! There are different ways of canceling your subscription, depending on how you subscribed:

Via our Website:

If you'd like to cancel your subscription, you can adjust that directly from your billing management page. To access that, please visit https://freedom.to/settings and click on Manage Billing. Tap the button displaying your current subscription plan, then tap Cancel subscription.

Via iOS App Store:

If you have purchased your subscription through the Apple App Store, you will follow the same procedure, but the Manage Billing link will take you directly to Apple's site where you can manage your subscriptions. You can also follow this link directly. Additional instructions for canceling your subscription via the App Store can be found in this document: How to cancel a subscription from Apple.

Via Google Play:

If you have purchased your subscription through Google Play, you can manage your subscriptions directly within the Google Play app. This document outlines how to manage your Google Play subscriptions.
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If you want to change your subscription type, for example from Yearly to Forever, you can adjust this directly from your billing management page. To access that, please visit https://freedom.to/settings and click on Manage Billing.

From there, click the button displaying your current subscription plan and price. Click Edit Subscription. Click the green button towards the top of the screen to bring down the drop-down menu and select the plan you want. Enter any discount code you're using (if relevant) and then click Update subscription.

Any changes will take effect only after the current subscription term has ended. If you'd like the change to be immediate, please contact us and we'll be happy to help with that.

For website purchases, we utilize Chargebee, an industry-leading payment service, for our billing needs. We never see or store your confidential payment information. Furthermore, all transactions are secured via SSL. Chargebee is a PCI-DSS Level 1 compliant provider, and you can read more about their security policies here.

At this time, we can also accept payment via PayPal and Amazon through our normal checkout process. Apple Pay is also available when checking out from an iOS browser. More details on payment methods can be found here: Freedom Subscription and Billing FAQ.

With the exception of our Forever plan, subscriptions are enabled to auto-renew. If you'd prefer to not auto-renew, you can adjust that directly from your billing management page. To access that, please visit https://freedom.to/settings and click on Manage Billing.

If you're having any difficulty, please feel free to contact us. We're happy to help!