If you are in Freedom's free trial period via the iOS App Store or Google Play Store and have questions about canceling or managing your trial, please see our answers to frequently asked questions below.
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iOS App Store Trial FAQs
How can I ensure I won’t be charged at the end of the trial period?
Trial and subscription cancellations can be requested through Apple. Here are instructions for that: https://support.apple.com/en-us/HT202039
How can I delete my Freedom account completely during the Trial period?
While the trial period is still active, there isn’t an option for deleting your account completely.
Please cancel your trial to ensure you won’t be charged, and wait for the trial period to come to an end.
Once the trial period has ended, you will be able to delete your account by clicking ‘Delete Account’ at the bottom of your Freedom profile page: https://freedom.to/profile
How can I update to the Forever plan during the trial period?
Currently, the Forever plan can only be purchased from our website, and not within the iOS App Store.
First, please cancel your trial via the iOS App Store to ensure you won’t be charged, and wait for the trial period to come to an end. Once the trial period has ended, you will be able to upgrade to the Forever plan directly from our website: https://freedom.to/upgrade
How can I apply a discount to the premium plan when I am charged?
Coupon codes cannot be applied to subscriptions purchased via the App Store at this time. They can only be applied when purchasing directly through our website.
To use a discount code, first, please cancel your trial via the iOS App Store to ensure you won’t be charged, and wait for the trial period to come to an end.
Once the trial period has ended, you will be able to upgrade directly from our website and use the discount code at checkout: https://freedom.to/upgrade
Google Play Store Trial FAQs
How can I ensure I won’t be charged at the end of the trial period?
Trial and subscription cancellations can be requested through Google. Here are instructions for that:https://support.google.com/googleplay/answer/7018481
How can I delete my Freedom account completely during the Trial period?
While the trial period is still active, there isn’t an option for deleting your account completely.
Please cancel your trial to ensure you won’t be charged, and wait for the trial period to come to an end. Once the trial period has ended, you will be able to delete your account by clicking ‘Delete Account’ at the bottom of your Freedom profile page: https://freedom.to/profile
How can I update to the Forever plan during the trial period?
Currently, the Forever plan can only be purchased from our website, and not from the Google Play Store.
In order to subscribe to the Forever plan at the end of your trial period, please first cancel your trial via the Google Play Store to ensure you won’t be charged, and wait for the trial period to come to an end.
Once the trial period has ended, you will be able to upgrade to the Forever plan directly from our website: https://freedom.to/upgrade
How can I apply a discount to the premium plan when I am charged?
Coupon codes cannot be applied to subscriptions purchased via the Play Store at this time. They can only be applied when purchasing directly through our website.
To use a discount code, first, please cancel your trial via the Play Store to ensure you won’t be charged, and wait for the trial period to come to an end.
Once the trial period has ended, you will be able to upgrade directly from our website and use the discount code at checkout: https://freedom.to/upgrade
Still Having Trouble?
If your question is not answered here, please contact us via email at [email protected]. We're always happy to help!