In order for Freedom to start/end blocks on time, it must always be on in the background. Below are some tips for keeping the app active.
The number one thing you can do to fix this is to enable notifications in your Freedom app settings. We recommend this setup:
Notifications cause iOS to prioritize keeping Freedom active. This will only show you a notification when sessions start/end, and the first time something is blocked. It won't send you marketing notifications, etc.
Ensure you are logged into Freedom
You must be logged into the Freedom app on your device with the email address and password that you used to sign up for the app in order for sessions to start on time. If you need to reset your password you can do that here.
Background App Refresh
Make sure you have Background App Refresh enabled for the Freedom app. For instructions, please see iOS Background App Refresh.
Avoid force quitting
If you have force quit (swiped up) on the Freedom app, it may not be able to start/end your sessions correctly. If you have force quit and you are noticing session syncing issues, you should be able to fix this by reopening the app.
If you're having any difficulty, please feel free to send us an email at [email protected] or chat with us via the green chat bubble in the bottom right corner of the page. We're happy to help!