Issue: Apps from the Windows Store do not work when I run a Freedom session. How do I fix this?

Note: We now have a non-proxy mode that should bypass these issues. For more information on that, please see Non-Proxy Mode for Mac and Windows.

If Microsoft Office, OneNote, or other Windows store applications are not working, please do the following:

  1. Click on start icon, and then click search (top right).

  2. Search for "Change Proxy Settings" and click the result

  3. Make sure "Automatically Detect Settings" is enabled.

Manually add proxy exclusions

If the above method does not work you can add the following Microsoft domains to the proxy exclusion:

You can find detailed instructions for adding these to your proxy exclusions in our desktop website exceptions article.

Having trouble?

If you're having any difficulty, please feel free to contact us. We're happy to help!

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