Issue: I want to manage my Freedom subscription or cancel my account. How do I do this?

Upgrading Freedom

Upgrading Freedom enables you to schedule block sessions in advance, set up daily recurring sessions and much more! To upgrade Freedom, visit https://freedom.to/upgrade and select the plan that fits your needs.

Freedom Trial

If you want to kick the tires before you sign up with Freedom, we offer an absolutely free 7-use trial. The trial will let you explore some of Freedom's features, and run 7 blocking sessions for free. You'll love how productive you are.

How do you store my credit card information?

We utilize Chargebee, an industry leading payment service, for our billing needs. We never see or store your confidential payment information. Furthermore, all transactions are secured via SSL. Chargebee is a PCI-DSS Level 1 compliant provider, and you can read more about their security policies here.

Can I pay another way than credit card?

At the time, we can also accept payment via PayPal and Amazon through our normal checkout process.

Subscription Auto-Renewal

Subscriptions are, by default, enabled to auto-renew. If you'd prefer to not auto-renew, you can adjust that directly from your billing management page.  To access that, please visit https://freedom.to/profile and click on "Manage Billing." 

How to Cancel Your Subscription

If you'd like to cancel your subscription, you can adjust that directly from your billing management page.  To access that, please visit https://freedom.to/profile and click on "Manage Billing." You would then set your subscription to cancel.  

If you have purchased your subscription through the App Store, you will follow the same procedure, but the "Manage Billing" link will take you directly to Apple's site where you can manage your subscriptions.  You can also follow this link directly.

Our Money Back Guarantee

We offer a 60-day Money Back Guarantee on Yearly and Forever (no Monthly) subscriptions purchased via our website. If you purchased via our website and would like a refund (within the 60 day period), please contact support (click on the green chat icon) or send us an email and we'll be happy to take care of that!

Note: Our Money Back Guarantee only applies to subscriptions purchased via our website.  Unfortunately, we can not offer refunds on subscriptions purchased via the Apple App Store.  Requests for refunds for subscriptions purchased via the Apple App Store must be requested through Apple.

Still need some help?

Please send us a email at support@freedom.to or chat with us via the green chat bubble from https://support.freedom.to! We're always happy to help.

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