Issue: Freedom is not active on your device, making blocks ineffective

You are seeing this message because you've got a Freedom session running a device that appears to be offline. For Freedom blocks to work, the Freedom app must be running on your phone or computer.

How to tell if Freedom is active on your device

We've made it easy to ensure that Freedom is running on your devices from the online dashboard! Just login at https://freedom.to/dashboard and take a look at your devices.

How to Fix: iOS

Tap on and open the Freedom app. Sign in if necessary. You should see the app counting down. If you do not see the app counting down, ensure that you are logged in with the same email/password as you are on Freedom.to. You can see which email you are logged in on the iOS app under Settings, and on Freedom.to by visiting https://freedom.to/profile.

How to Fix: Mac

Start and sign in to the Freedom app if necessary. Here are instructions on how to do this. Once logged in, you should see a notification telling you the session has started, and in clicking on the butterfly in the menubar (upper right of screen), you will see the app counting down. If you do not see the app counting down, ensure that you are logged in with the same email/password as you are on Freedom.to.

How to Fix: Windows

Start and sign in to the Freedom app if necessary. Here are instructions on how to do this. Once logged in, you should see a notification telling you the session has started, and in clicking on the butterfly in the taskbar (lower right of screen), you will see the app counting down. If you do not see the app counting down, ensure that you are logged in with the same email/password as you are on Freedom.to.

General Troubleshooting

If you are still running into trouble, this document will show you general troubleshooting steps.

Still having trouble?

If you're having any difficulty, please feel free to send us an email at support@freedom.to or chat with us via the green chat bubble in the bottom right corner of the page. We're happy to help!

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