Issue: I've updated my devices/blocklists/sessions on my dashboard, but the changes are not showing on my app. How do I fix this?
Sometimes because of intermittent network problems, you may find that Freedom does not update device, filter list, and active schedule information automatically. On much rarer occasions, intermittent network problems may also cause blocks to not start or stop on time. In these cases, you can manually synchronize Freedom!
To Sync on Windows
1. Click on the butterfly icon in the task bar:
If you're unable to find this (sometimes hidden behind the ^ symbol, that may mean that Freedom isn't running on your device. Try launching the Freedom app from your Start menu.
2. Select "Sync Freedom"
If the syncing issues are a result of network problems, this should fix it!
If it's still not working, there may be a different issue. It may help to double check that you are logged into the desktop app and the Freedom browser dashboard with the same account, and that the device name on your session settings matches the device name on the Freedom app menu.
For general Windows troubleshooting information, please see Freedom Troubleshooting for Windows.
Still need help?
If you're still having trouble, please feel free to email us at firstname.lastname@example.org or send us a message using the green chat bubble on the bottom right of this page. We're happy to help!