Issue: I want to manage my Freedom subscription or cancel my account. How do I do this?
You can subscribe to Freedom Premium via our website, or via our mobile apps (iOS and Android). Each method of subscription is a little different, but you'll end up in the same place - with an upgraded Freedom account.
Upgrading Freedom via the Website
We also allow subscriptions via our website. As you know, upgrading Freedom enables you to schedule block sessions in advance, set up daily recurring sessions and much more! To upgrade Freedom, visit https://freedom.to/upgrade and select the plan that fits your needs.
When you upgrade via the website, we are able to fully manage your subscription, and provide discounts and offers that are not available on mobile (due to App Store restrictions).
How do you store my credit card information?
For website purchases, we utilize Chargebee, an industry leading payment service, for our billing needs. We never see or store your confidential payment information. Furthermore, all transactions are secured via SSL. Chargebee is a PCI-DSS Level 1 compliant provider, and you can read more about their security policies here.
Can I pay another way than credit card?
At this time, we can also accept payment via PayPal and Amazon through our normal checkout process.
With the exception of our Forever plan, subscriptions are enabled to auto-renew. If you'd prefer to not auto-renew, you can adjust that directly from your billing management page. To access that, please visit https://freedom.to/profile and click on "Manage Billing."
Upgrading via Mobile Apps
Upgrading through the mobile apps is straightforward - you'll simply choose your subscription, and Google or Apple will process your transaction. Once you subscribe through Google or Apple, all subscription management will happen via your respective Google/Apple accounts. For this reason, we are not able to manage your subscriptions once you have subscribed through the mobile apps, but we will happily help you get pointed in the right direction if you need any help.
How to Cancel Your Subscription
Via our Website:
If you'd like to cancel your subscription, you can adjust that directly from your billing management page. To access that, please visit https://freedom.to/profile and click on "Manage Billing." You would then set your subscription to cancel.
Via Apple App Store:
If you have purchased your subscription through the Apple App Store, you will follow the same procedure, but the "Manage Billing" link will take you directly to Apple's site where you can manage your subscriptions. You can also follow this link directly.
Via Google Play:
If you have purchased your subscription through Google Play, you can manage your subscriptions directly within the Google Play app. This document outlines how to manage your Google Play subscriptions.
Still need some help?
No matter how you subscribed, we are more than willing to help out! Please send us a email at email@example.com or chat with us via the green chat bubble from https://support.freedom.to! We're always happy to help.