The following support instructions are for freedom.to, the app and website blocker for Mac, Windows, Android, iOS, and ChromeOS.
In this article:
Contacting Support:
If you're having issues with Freedom and need to reach us for support, we're more than happy to help! To contact Freedom Support, please choose one of the following options:
Option 1: Send an email to [email protected]
Option 2: Log in to freedom.to, and click on the Messenger icon in the lower right corner.
Best Practices for Technical Support:
Before contacting support we recommend reviewing our troubleshooting articles, as they can answer most questions:
Additionally, please ensure you are using the latest version of the Freedom app. On Mac and Windows, click the “Check for Updates” option in the Freedom menu. For iOS or Android, please visit the App Store or Play Store to look for updates
When contacting support, please include as much information as possible about the issue, including:
Your Freedom Account Email Address
Description of the problem you are encountering, including the platform you're experiencing the problem on. (iOS, Android, Mac, Windows, or ChromeOS)
If possible, a video or screenshots demonstrating the issue.
Any steps you have taken to fix the issue, and how long ago the issue started.
Kindly Note: Our support hours are Monday - Friday, 9:00 AM - 5:00 PM US Eastern Time. We offer partial support on weekends, but please remember that response times will be much slower. Thanks for your understanding!
Feature Requests
We love to hear new ideas from our customers! If you would like to submit a feature request, please find our feature request form here.