Freedom for iOS troubleshooting

Important Note - Please Read

Freedom 2.0 - No VPN required

Freedom 2.0 is a With our iOS 2.0 application, blocks are immediate, and do not require a VPN connection. We use Apple's Network Extensions technology to install a "Limited VPN" that blocks content on your phone, where it is fast and secure, and never sent to our servers.

If you've run into problems with Freedom in the past, give Freedom 2.0 a shot - it is a major upgrade in terms of functionality.


Installing Freedom

Just follow the steps to the the app blocker installed.  Please see full instructions here

Uninstalling Freedom

To remove on iOS simply click and hold on the Freedom app. All of the apps will start wobbling gently and an 'x' will appear with each. Press the 'x' on the Freedom app icon and confirm by clicking 'Delete' on the pop-up.  

Reinstalling Freedom

If you need to reinstall Freedom, just click "Install App Blocker" and you'll be all set.  Make sure to allow the installation.


Questions about our App Blocker

Is your App Blocker a VPN?

With our iOS 2.0 application, blocks are immediate, and do not require a VPN connection. We use Apple's Network Extensions technology to install a "Limited VPN" that blocks content on your phone, where it is fast and secure, and never sent to our servers.  So while the App Blocker uses VPN technology, it is NOT a VPN.  It never connects to a remote service, and it never sends your traffic off the phone.

Will my internet speed be impacted by App Blocker?

No. As all blocks happen directly on the phone, there is no noticeable difference in internet speed.

Will battery be impacted by your App Blocker?

No. Since only a very small portion of your traffic is going over the VPN, we don’t require the extra battery consumption to run a full VPN.

Will I see a VPN Icon?

No - you will never see a VPN icon with our 2.0 version.  Prior versions (>1.15) did include a VPN icon, but we've completely abandoned that technology. 

When I try to visit a page that is blocked, how come I don't see the green Freedom block page like on the desktop?

Since the method we use to block websites for iOS is different from the method used on Mac OS X and Windows, we aren't able to display a nice block page at this time.


Advanced Troubleshooting

Known and Unknown limitations

We've posted our  known limitations of the mobile apps here.  If you've made it this far and are still experiencing difficulty, we're afraid to say that you may be running in to unknown limitations of our mobile apps.  If things still aren't working, we're afraid that there may not be a resolution right now.  That said, we're constantly improving Freedom (we just launched!) - and you can check back in a month or two as we push out new releases. Thank you so much for giving us a try.

Legacy Client (version 1.0)

We are decommissioning our legacy client (version 1.0) and VPN on April 1, 2016.  We've saved the troubleshooting instructions here.  But please - just upgrade to 2.0 :)