Ensuring the Freedom Client is Running

You are seeing this message because you've got a Freedom session running a device that appears to be offline.  For Freedom blocks to work, the Freedom app must be running on your phone or computer.

How to Fix: iOS

Tap on and open the Freedom app. Sign in if necessary.  You should see the app counting down.  If you do not see the app counting down, ensure that you are logged in with the same email/password as you are on Freedom.to.  You can see which email you are logged in on the iOS app under Settings, and on Freedom.to by visiting  https://freedom.to/profile.

How to Fix: Mac

Start and sign in to the Freedom app if necessary.   Here are instructions on how to do this.  Once logged in, you should see a notification telling you the session has started, and in clicking on the butterfly in the menubar (upper right of screen), you will see the app counting down.  If you do not see the app counting down, ensure that you are logged in with the same email/password as you are on Freedom.to.

How to Fix: Windows

Start and sign in to the Freedom app if necessary.   Here are instructions on how to do this.  Once logged in, you should see a notification telling you the session has started, and in clicking on the butterfly in the taskbar (lower right of screen), you will see the app counting down.  If you do not see the app counting down, ensure that you are logged in with the same email/password as you are on Freedom.to.

General Troubleshooting

If you are still running into trouble,  this document will show you general troubleshooting steps.